Excellent!! Ryan and his crew completed my roof replacement in one day on schedule. Clean up was perfect. Highly recommend!
Len
-
October 11, 2023
Ryan Sims is our Sales Rep with Heritage. I can not begin to relate to you how diligently Ryan worked with my insurance carrier (Allstate) to replace my roof due to hail damage. The first inspection made by Ryan and an Allstate Rep clearly indicated that the roof had significant damage. Allstate denies the claim based on insufficient information. After conducting a second joint inspection, Allstate indicated that additional photos would be required. Insisting that Ryan be the rep to take and submit the photos to Allstate. Allstate wanted Ryan's photos, not their own reps. Ryan graciously accepts the task. After taking the photos for the third time, the claim is finally approved.
During this entire time, Ryan proved to be the most courteous, friendly and helpful individual. No matter what task I asked Ryan to do, he met and went well beyond expectations.
After the sale, Ryan would stop by to see if their is anything else he could do to help us.
In today's environment, when customer service is forgotten,
Heritage is very fortunate to have Ryan in their emloy.
Ryan, a job well done!
I hope that you will share this note and our gratitude with
Ryan.
A side note Ryan is 5 stars, not 4.6. He truly is among the best!
Sergio B.
-
January 25, 2024
Heritage Roofing and Construction Company is driven and focused on providing the very best roofing and construction services for their customers. Megan and Roger were very professional, expeditious, reliable and took ownership of the whole process (end-to-end) by way of assessing damages effectively and submitting all supporting documents to the insurance company. Despite the hurdles posed by the insurance company, unlike other roofing companies that would’ve given up, they remained resilient and focused by taking all the appropriate steps to ensure the insurance company did right by their customer. All of this occurred even without signing anything on the front-end, which was a big risk for them. In seeing their efforts to reach the best possible outcome I couldn’t walk away. At the end they delivered and for that I am appreciative.
Ihor Sytnykov
-
April 28, 2024
Unfortunately, I couldn’t even imagine that I will get into trouble. Sales representative Christian with whom I discussed options and chose color failed me. I remember we have discussed on the phone my roof color and he said that it’s Estate Gray, but it was Driftwood by the fact however I had doubts as well. I believed him, but now only my house in HOA has different roof color. I was busy that day and didn’t check it with him when workers done. I figured it out later, wrote him however he ignores my messages and calls( My HOA didn’t complained at me yet, but I live with a scary of that because I have no another 13K to replace my roof to exact color((
Scott FRoman
-
October 24, 2023
Heritage and Ryan, our saleman, did a super job. Ryan assisted us with our insurance company and was at our house through the installation. The roofing crew did a good job and cleaned up very well.
Our Address
440 Cobia Dr STE 201, Katy, TX 77494, USA
Claim Listing: Heritage Roofing & Construction Company
Please Login or Register an Account to Claim Listing
Excellent!! Ryan and his crew completed my roof replacement in one day on schedule. Clean up was perfect. Highly recommend!
Ryan Sims is our Sales Rep with Heritage. I can not begin to relate to you how diligently Ryan worked with my insurance carrier (Allstate) to replace my roof due to hail damage. The first inspection made by Ryan and an Allstate Rep clearly indicated that the roof had significant damage. Allstate denies the claim based on insufficient information. After conducting a second joint inspection, Allstate indicated that additional photos would be required. Insisting that Ryan be the rep to take and submit the photos to Allstate. Allstate wanted Ryan's photos, not their own reps. Ryan graciously accepts the task. After taking the photos for the third time, the claim is finally approved. During this entire time, Ryan proved to be the most courteous, friendly and helpful individual. No matter what task I asked Ryan to do, he met and went well beyond expectations. After the sale, Ryan would stop by to see if their is anything else he could do to help us. In today's environment, when customer service is forgotten, Heritage is very fortunate to have Ryan in their emloy. Ryan, a job well done! I hope that you will share this note and our gratitude with Ryan. A side note Ryan is 5 stars, not 4.6. He truly is among the best!
Heritage Roofing and Construction Company is driven and focused on providing the very best roofing and construction services for their customers. Megan and Roger were very professional, expeditious, reliable and took ownership of the whole process (end-to-end) by way of assessing damages effectively and submitting all supporting documents to the insurance company. Despite the hurdles posed by the insurance company, unlike other roofing companies that would’ve given up, they remained resilient and focused by taking all the appropriate steps to ensure the insurance company did right by their customer. All of this occurred even without signing anything on the front-end, which was a big risk for them. In seeing their efforts to reach the best possible outcome I couldn’t walk away. At the end they delivered and for that I am appreciative.
Unfortunately, I couldn’t even imagine that I will get into trouble. Sales representative Christian with whom I discussed options and chose color failed me. I remember we have discussed on the phone my roof color and he said that it’s Estate Gray, but it was Driftwood by the fact however I had doubts as well. I believed him, but now only my house in HOA has different roof color. I was busy that day and didn’t check it with him when workers done. I figured it out later, wrote him however he ignores my messages and calls( My HOA didn’t complained at me yet, but I live with a scary of that because I have no another 13K to replace my roof to exact color((
Heritage and Ryan, our saleman, did a super job. Ryan assisted us with our insurance company and was at our house through the installation. The roofing crew did a good job and cleaned up very well.