Cinco Car Care
22030 Highland Knolls Dr, Katy, TX 77450, USAAbout Cinco Car Care
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22030 Highland Knolls Dr, Katy, TX 77450, USAInterested in being listed on KatyLocalNewsEvents.com? Click here to find out how.
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Excellent work, fair prices, honest shop — Cinco Car Care earned my trust! I don’t usually write long reviews, but when a place goes above and beyond like Cinco Car Care did, they deserve the recognition. I first called them to check pricing on a few repairs I already knew my 2006 Honda needed. The quote they gave over the phone matched pretty closely to what I’d been told by a trusted mechanic in another state — so I decided to give them a shot. I went in, met with the team, and we agreed on the work. They didn’t pressure me, and everything felt upfront and professional. We scheduled the repair for Tuesday, and I dropped the car off Monday evening. By Tuesday afternoon, the car was done — and to be clear, they didn’t promise that turnaround. They said best-case scenario it would be ready by then since they hadn’t worked on my vehicle before, and I appreciated that honesty. Still, they delivered. When I picked up my car, the proposal matched what we discussed on the phone — no surprises. Even better, they included the 18-month/18,000-mile warranty on the receipt, which was important to me. They also ran a full inspection as a courtesy to make sure there weren’t any urgent safety issues I wasn’t aware of. That kind of care says a lot. They ended up replacing my power steering rack and pinion, both inner tie rods (which were cracked), and the lower control arms on both sides. Pricing was reasonable and in line with what I expected. The advisor I worked with was DeShaun (apologies if I’m butchering the spelling), but he was genuinely friendly from start to finish. As for the repairs? Night and day difference. When I drove home, every weird noise I’d been hearing was gone — especially the crunching sound I used to get on sharp left or right turns. I took it on the freeway to test the alignment they completed with the repair, and it tracked perfectly. Steering now feels tight and responsive, exactly how it should. Also worth noting: they’re AAA Certified, which is not easy to get. AAA has strict standards for quality, transparency, and customer service — so that badge isn’t just a sticker on the door, it means they meet some of the highest benchmarks in the industry. That gave me extra peace of mind. I’ll definitely be using Cinco Car Care for regular maintenance going forward, and fingers crossed I won’t need more repairs anytime soon — but if I do, they’ll be my first call. I went in with a printed note outlining my expectations, just to be clear about what I wanted. Not only did they meet those expectations — they exceeded them. One last thing: most people only post reviews when something goes wrong. I think it’s just as important to speak up when a shop gets it right. Cinco did. Highly recommend.
I’ve been taking my cars to Cinco Car Care for over 25 years. They do an amazing job. Good people. Quality work that they stand behind. Quick turn around. Honest team that are a pleasure to do business with.
Had good experiences with this place in the past but haven't had to use them for years until today. I came in because some hoses in the engine bay were torn off by some vandals. Keyshawn (?) at the front desk promptly took my info. The mechanic came out and explain what the issue was and what he needed to do - has to jack up the car up to put the hoses back in place. In all, they had the car fixed within 45 minutes - and the price was reasonable. It is now running smoothly w/o weird noises. And they inflated my tires to proper pressures too even though I didn't asked or noticed it until after. Much appreciated ..
One of the most honest auto care places I've been to. I brought my truck in there thinking I was gonna need a new transmission. Other places would have steered me that way. Not these guys. They honestly investigated and found I was just low on transmission fluid, which is weird cause I have no leaks. Thinking I was gonna have to spend thousands I walked out of there only paying $155 and my truck working like a well oiled machine again. Thank Cinco Car Care!!!
A business builds goodwill by the way it conducts itself on site as well as off-site. Whoever decided that it is a great idea to drive aggressively while driving a company car with CINCO CAR CARE written all over has no business serving the community. A photo of the individual bullying his way on the road like he owns Highland Knolls is included.